Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the LMPets website (www.LMPets.co.uk) and your interactions with our online store. By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before proceeding.

2. Website Use

2.1 Eligibility: You must be at least 18 years old to make purchases or provide personal information on our website. By using our website, you represent that you are of legal age to form a binding contract.

2.2 Accuracy of Information: We strive to ensure that all information provided on our website is accurate, complete, and up-to-date. However, we cannot guarantee the accuracy or reliability of any information, product descriptions, or pricing displayed on the site.

2.3 Prohibited Activities: You agree not to engage in any unlawful, abusive, or fraudulent activities on our website, including but not limited to unauthorized access, data scraping, or interference with the site’s operation.

3. Product Purchases

3.1 Product Availability: All products displayed on our website are subject to availability. We reserve the right to limit the quantity of products available for purchase and to discontinue or modify any product at any time without prior notice.

3.2 Pricing: Product prices are listed in GBP (£) and are inclusive of VAT (where applicable). Prices may change without notice, but changes will not affect orders already placed.

3.3 Order Confirmation: After placing an order, you will receive an email confirmation with details of your purchase. This email does not constitute acceptance of your order; it is a confirmation that we have received your request.

3.4 Payment: Payment for orders must be made in full at the time of purchase. We accept payment via credit/debit card, PayPal, and other methods specified at checkout.

4. Shipping and Delivery

4.1 Shipping Methods: We offer various shipping options for UK and international orders. Shipping costs and delivery times vary depending on the selected method and destination.

4.2 Delivery Times: While we strive to deliver orders promptly, delivery times are estimates and may be affected by factors beyond our control, such as postal delays or customs processing.

4.3 Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, if available.

5. Returns and Refunds

5.1 Returns Policy: We accept returns of unused, unopened products within 30 days of purchase. To initiate a return, please contact our customer service team for instructions.

5.2 Refund Process: Refunds will be issued to the original payment method within 14 business days of receiving the returned items. Shipping costs are non-refundable unless the return is due to a defective or incorrect product.

6. Intellectual Property

6.1 Copyright: All content on the LMPets website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.

7. Limitation of Liability

7.1 Disclaimer: To the fullest extent permitted by law, LMPets shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use our website or products.

8. Governing Law

8.1 Jurisdiction: These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

9.1 Modification: LMPets reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us.